Careers

Current Openings

 

Careers

At Equiscript, we improve access to healthcare in the communities we serve.  We are able to do this through the hard work, motivation, ingenuity, and dedication of our capable and talented team.

Are you looking for a career where you can be part of a successful, growing business that is doing meaningful work in communities across the country?   Are you interested being part of a team that is growing right here in beautiful Charleston, South Carolina?

Recently recognized as one of the Inc.5000 List of America’s Fastest Growing Companies, Equiscript is looking to grow its team of talented, driven employees.  As passionate people who enjoy coming to work and being part of a team, we are looking for candidates who will support and embrace our company’s Cause and Core Values. If this is you, apply today!

Benefits of working with Equiscript:

  • Generous Health Benefits for Employees
  • Simple IRA w/ 3% full match for qualified full-time employees
  • Competitive salaries
  • Interesting, challenging, meaningful work
  • Bright, high quality teammates
  • Strong company culture based on teamwork and healthy competition
  • Group health, dental, vision, life and disability insurance
  • Retirement plan with 3% match
  • Wellness program with monetary incentives
  • Company-provided training for personal and professional development
  • “Open PTO” plan with strong emphasis on a balance of work and home life
  • Flex schedule
  • Casual dress code
  • 10 paid holidays annually
  • On-site, free fitness facility with showers
  • Parking
  • Spacious North Charleston location convenient to Park Circle, and within walking distance to Riverfront Park

To apply: Read Carefully!  We receive a lot of resumes and have a process for sorting through them.

To apply for an opening, please contact us in the following manner:

Step 1. Enter the position you are applying for in the subject line of the email.  If you are applying for a part-time position please also note this in the email subject by inserting the phrase “Part Time”  (ex. Patient Enrollment Representative Part Time)
Step 2. Paste your cover letter into the body of the email
Step 3. Attach your resume as a .pdf file to the email – be sure to include your name in the file name of the resume you attach (johnwdoeresume.pdf for example).
Step 4. Send the email with the attached resume to careers@equiscript.com.

Inside Sales Manager

Equiscript is seeking a results-driven Inside Sales Manager to lead our inside sales team sales to successful completion of its goals. Our Inside Sales representatives contact and enroll qualified patients via outbound calling and order fulfillment for our home delivery pharmacy program. The successful candidate for this position will be an experienced salesperson and sales manager with knowledge of the healthcare industry.

This position will be responsible for hiring and training staff, developing effective sales strategies, working with Equiscript partner companies, and driving Salesforce workflow designs. This will be a metrics-driven position, with performance measured by patient enrollments, actual shipments, and business growth. These objectives can only be achieved through integrity, operational excellence, team motivation, and patient care focus. The Inside Sales Manager must be eager to use his or her skills in a way that serves our patients, and helps local communities.

Key Responsibilities:

  • Develop high-energy outbound calling sales culture that ensures client, patient & staff satisfaction.
  • Drive accurate and timely initial order fulfillment.
  • Hire and train inside sales representatives.
  • Provide regular and consistent coaching, feedback, and development to Inside Sales representatives.
  • Develop sales team members as professionals, building their ability to effectively deal with patients and business partners.
  • Continually improve sales processes.
  • Demonstrate a professional, personable demeanor in order to build team camaraderie and develop external business relationships.
  • Support customer care including follow-up calls to patients as needed or as escalated from the floor. Close sales escalated from the floor. Resolve patient concerns.
  • Document and communicate best practices.
  • Communicate policies & procedures to ensure consistency in our service delivery model.
  • Develop training programs and ongoing education systems as needed.
  • Review lost patients to identify areas of improvement.
  • Provide for adequate staff coverage of daily center operations based on call arrival patterns and outbound call success rates.
  • Work with Client Relationship Manager and Program Efficiency Specialist to ensure client satisfaction.
  • Maintain effective communication and working relationships with clients and pharmacy partners as needed to ensure patient satisfaction.
  • Utilize Salesforce.com workflows for call center personnel.
  • Monitor team performance to ensure that the sales goals and company objectives are exceeded.

Professional Qualities:

  • Professional demeanor
  • Excellent communication skills
  • Ability to drive sales performance and patient service standards
  • Experience leading a team in an inside sales environment
  • Innovative, optimistic thinker with great motivation and ability to adapt to change
  • Strong PC skills (PowerPoint, Excel, Word, web-based programs, Salesforce.com is a plus)
  • Willingness to work some nights and weekends
  • Willingness to travel, as needed, typically less than 10 percent

Preferred Experience:

  • Five years or more of experience in sales and sales management in the healthcare industry (experience limited solely to pharmaceutical sales will not be considered)
  • Bachelor’s Degree preferred
  • Salesforce.com experience a plus

Performance Metrics:

  • Minimum 16 ships of qualified new enrollments per month per sales agent
  • Minimum 5 enrollments per day per sales agent
  • Maintain 80 percent staffing level within your team
  • New patients shipped within an average of 21 days of enrollment
  • Enrolled patient retention greater than 97% per month
  • Averaged shipped patient value (formulary drugs) at or above the 6-month rolling average
  • Adequate staffing maintained to meet all client commitments as expressed in 340Blueprints – our client specific business plans.

Physical Requirements:

  • Ability to work in an office environment
  • Ability to Travel Occasionally

Additional Information

  • Cleared Background Check Required

Employment Information

  • Position Located in North Charleston, SC
  • Benefits include health plan, dental, vision, paid time off
  • Flex time
  • Simple IRA with 3% match
  • Salary with quarterly bonus

Senior Salesforce.com Developer

A Senior Salesforce Developer has the ability to learn, analyze, and apply new technologies to help solve the challenges of the business. This person is responsible for developing in Apex, HTML, CSS, JavaScript, Visualforce and other technologies and has a strong understanding of relational databases. An ideal candidate combines a proven track record of providing technical leadership as well as an understanding of the healthcare market.

Key Responsibilities:

  • Responsible for designing, developing and implementing internal and client facing solutions on the Force.com platform
  • Work effectively individually and with members of their project team
  • Design and develop solutions in Apex, HTML, CSS, JavaScript and other technologies
  • Achieve Salesforce.com certification requirements as a developer and advanced developer
  • Ability to translate project requirements into detailed implementation plans

Professional Qualities:

  • Strong presentation and communication skills
  • One or more current Salesforce.com certifications (e.g. DEV401, DEV501)
  • Strong understanding of relational databases
  • Experience using AngularJS or other MV* javascript frameworks.
  • Technical project management experience
  • Experience with RESTful webservices
  • Experience developing mobile, hybrid, and/or native iOS applications
  • Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integration technologies. Informatica Cloud and Mulesoft preferred.
  • Healthcare industry experience

Preferred Experience:

  • B.S. degree in Computer Science, Software Engineering, MIS or equivalent
  • 5+ years of experience with software development projects
  • Application development experience with Apex, JavaScript, Java, C#, SQL or similar
  • Proficiency with APIs, — REST and SOAP-based web services (SOA)
  • Competency with Microsoft SQL Server, MYSQL, postgreSQL or Oracle

Physical Requirements:

  • Must have the physical ability to work full-time in an office environment

Additional Information

  • Cleared Background Check Required

Employment Information

  • Position Located in North Charleston, SC
  • Benefits include health plan, dental, vision, disability
  • “Open” PTO policy, flex time
  • Retirement plan with 3% match

 

Patient Sales Professional (Inside Sales)

We are looking for smart, dynamic, outgoing sales closers who are passionate about reaching their goals. This is a position where you can reap the benefits of your hard work. We offer a base salary with a generous commission plan at a fast-paced, fun, growing company.

Inside Sales Professional
Working on behalf of our contracted health centers, Equiscript sales professionals call patients to enroll them in a home delivery pharmacy service.

This is an opportunity to make a nice income while working with warm leads, and ultimately helping make people’s lives better.

We are looking for people who thrive in an inside sales environment. This is more than reading a script. We are looking for:

  • Smart, professional people
  • Dynamic interaction with patients over the phone
  • People with the ability to strategize
  • People who are ambitious
  • People who want to make money, and are willing to work hard for it
  • People who care about patients, and want to ensure that our customers have a positive experience with our service.

If you have a winning record of performance, or if you are a bright, strategic sales newbie, we want to talk to you!

Key activities include:

  • Contacting patients to make them aware of, and enroll them in the home delivery pharmacy program.
  • Working with internal and external teams to ensure that patients are onboarded properly, and shipping as scheduled.
  • Communicating with patients when there are changes or additional information needed.
  • Managing your patients and leads strategically; the way you would handle your own business..

Professional Qualities:

  • Excellent relationship-building and sales skills.
  • Excellent oral and written communication skills.
  • Computer aptitude, with the ability to multi-task, using computer programs while on the phone.
  • Strategic approach to sales and account management.
  • Record of being goal-oriented and achieving objectives.
  • Engaging personality.
  • A desire to help people and empathy for their challenges.
  • Optimism– considers every new day a new opportunity.
  • Great attention to detail and follow through
  • Deadline driven.
  • Problem solver.
  • Ability to work independently after training.
  • Ability to think and adapt quickly.
  • Ability to turn a negative situation into a positive one.
  • Bilingual candidates fluent in Spanish are preferred.

Preferred Experience:

  • 2+ years of successful sales experience preferred
  • Knowledge of Salesforce.com CRM system preferred, but not required
  • Bilingual candidates fluent in Spanish are preferred.

Physical Requirements:

  • Ability to work full-time in a phone-based office environment.

Additional Information:

  • Cleared background check required.

Compensation:

  • Position offers a base salary with significant commission potential
  • Achievable targets with income potential in excess of $55,000+ per year
  • Simple IRA with 3% match
  • Benefits include health plan, dental, vision, paid time off

Employment Information

  • Position located in North Charleston, SC

 

Human Resources & Administrative Manager

The successful candidate will be responsible for human resources and related administrative services for a young and rapidly growing company.

We are looking for a key individual who is excited about the challenges of working with a young, rapidly growing company that is focused on achieving our Cause to “Expand access to healthcare in the communities we serve”.

The successful candidate will help us shape our company culture, add new team members, and help us protect the core values of our company as we grow.

Duties:

  • Manage human resource programs, policies, practices and processes
  • Drive regular reviews and performance management
  • Process payroll including incentive calculations and payroll entry
  • Support managers and recruiter with job requisitions, job descriptions, compensation structures, hiring and performance reviews

Key Responsibilities:

  • Maintain and update human resource policies as company grows and becomes subject to more regulations
  • Process payroll including related bookkeeping
  • Manage employee orientation, onboarding and termination processing
  • Manage employee benefits administration and time-off request and approval process
  • Manage office supplies, furniture and physical needs

Professional Qualities:

  • Well-spoken, professional and ability to model the company’s core values
  • Ability to work collaboratively and independently with limited supervision
  • Flexible, adaptable personality, open to change and employee benefits such as flex time and unlimited time off

Knowledge/Skills:

  • Knowledge of the principles and practices of supervision
  • Strong organizational and computer skills
  • Excellent written and verbal communication skills
  • Supply management skills

Preferred Experience:

  • Bachelor’s or master’s degree in human resource management
  • Minimum two years of experience in office environment
  • Experience with Google Apps, MS Office or similar software

Physical Requirements:

  • Ability to perform standard office duties and carry supplies and equipment

Additional Information:

  • Cleared Background Check Required

Employment Information:

  • Simple IRA with 3% match
  • Benefits include health plan, dental, vision, paid time off
  • Position located in North Charleston, SC

 

Patient Experience Specialist (Bilingual/Spanish)

Are you looking for a position in a growing company where you can work hard, be challenged, and enjoy a new and exciting avenue in the healthcare field? If so, Equiscript is looking for you! We are looking for professionals to fulfill the role of a Patient Experience Specialist.

Equiscript wants passionate people who enjoy coming to work and being part of a team. We are looking for candidates who are dedicated to bringing the best possible customer service to each of our patients.

As a Patient Experience Specialist, you will be under the supervision of your Manager and work alongside the sales team, health care provider clients, and our partner pharmacies to ensure that our patients get their prescriptions filled in a timely manner while receiving exceptional service.

Successful candidates for this position will handle customer service, monitor patient progress, communicate with multiple parties, handle medication fills and keep patients informed on the status of their prescriptions. Your work will involve research, resolving problems, using computerized systems to track and gather information, and speaking with patients over the phone. We are looking for detailed, personable, focused and passionate people! Does this sound like you?

Key Activities Include, but are not limited to:

  • Work as a team to achieve Equiscript’s Cause and Core Values, while providing customers with exceptional service.
  • Handling Inbound and Outbound Calls.
  • Monitoring patients and making sure that prescriptions are processed, filled and delivered prior to need-by dates.
  • Communicating to the patients over the phone about program updates and expectations.
  • Helping patients to understand the importance of medication adherence.
  • Updating and Maintaining patient information and inquiries in Salesforce.com.
  • Identify issues that need to resolved and take corrective action, and escalate when needed. Ensure that patients are happy with the service they are receiving.

Professional Qualities:

  • Excellent oral and written communication skills.
  • Attention to detail and accurate documentation in patient and client accounts.
  • Demonstrate patience and empathy when dealing with patients.
  • An understanding of medical terminology and medications. The Patient Experience Specialist will need to be able to pronounce drug names and explain information.
  • A detail-oriented, problem-solving multitasker, who is driven by deadlines and can work independently after training.
  • Aptitude for computers and the ability to work comfortably in a phone and computer-based environment.

Preferred Experience:

  • 2-3 years Medical Practice or Pharmacy Experience with Customer Service Skills. (Experienced CNAs, CMAs, LPNs, Pharmacy Technicians and Medical Assistants are encouraged to apply).
  • Practical Understanding of Medical Terminology and Medications.
  • Proficient in Microsoft Office, email, and internet use.
  • Saleforce.com experience and knowledge is a plus, but not required.

Additional Information:

  • Have the physical ability to work full-time in a phone-based office environment
  • Cleared Background Check Required
  • Position Located in Charleston, SC
  • Benefits include health plan, dental, vision, disability and paid time off
  • Simple IRA with 3% match