Careers

Current Openings

 

Careers

At Equiscript, we improve access to healthcare in the communities we serve.  We are able to do this through the motivation, ingenuity, and dedication of our talented team.

Are you looking for a career where you can be part of a successful, growing business that is doing meaningful work in communities across the country?   Are you interested being part of a team that is growing right here in beautiful Charleston, South Carolina?

Recently recognized in the Inc. 5000 List of America’s Fastest Growing Companies, Equiscript is growing its team of talented employees. As passionate people who enjoy coming to work and being part of a team, we are looking for candidates who will support and embrace our company’s Cause and Core Values. If this is you, apply today!

Benefits of working with Equiscript:

  • Competitive salaries
  • Interesting, challenging, meaningful work
  • Bright, high quality teammates
  • Strong company culture based on teamwork and healthy competition
  • Group health, dental, vision, life and disability insurance
  • Retirement plan with 3% match
  • Wellness program with monetary incentives
  • Company-provided training for personal and professional development
  • “Open PTO” plan with strong emphasis on a balance of work and home life
  • 10 paid holidays annually
  • Flexible schedule
  • Casual dress code
  • On-site, free fitness facility with showers
  • Parking
  • Spacious North Charleston location convenient to Park Circle, and within walking distance to Riverfront Park

To apply: Read Carefully!  We receive a lot of resumes and have a process for sorting through them.

To apply for an opening, please contact us in the following manner:

Step 1. Enter the position you are applying for in the subject line of the email.  If you are applying for a part-time position please also note this in the email subject by inserting the phrase “Part Time”  (ex. Patient Enrollment Representative Part Time)
Step 2. Paste your cover letter into the body of the email
Step 3. Attach your resume as a .pdf file to the email – be sure to include your name in the file name of the resume you attach (johnwdoeresume.pdf for example).
Step 4. Send the email with the attached resume to careers@equiscript.com.

 

Client Relationship Manager (Columbus or Cincinnati, OH)

The Client Relationship Manager will work under the direction of the Director of Client Relations to maintain successful home delivery pharmacy programs for our current hospitals and health centers. The Client Relationship Manager works to ensure program financial performance and positive relationships with our clients as well as their providers, office staff, program champions and site champions. The Client Relationship Manager builds relationships with members of the client’s team, who make or influence decisions, including senior executives. A successful Client Relationship Manager builds relationships based on trust and value, and takes on the role of a trusted advisor for our clients.

Key Responsibilities:

  • Developing detailed business analysis of each client’s program, including projecting the number of future enrollments in the program and the value of the program to clients based on eligible patients, enrollment capacity and success rates
  • Addressing client concerns, solving problems, and resolving outstanding prescription delays
  • Monitoring and reporting program financial and operational performance
  • Determining and communicating enrollment specifications, such as how to identify the program to patients and what forms to use for enrollments
  • Developing ad-hoc reports and analysis in Salesforce, spreadsheets and other analysis software
  • Developing client requirements in collaboration with Equiscript Inside Sales personnel
  • Ensuring patient data and prescriber data is received, in collaboration with Equiscript information systems personnel
  • Collaborating with health center marketing departments on patient marketing materials and mailings, including development of mailing lists and management of campaigns in collaboration with Inside Sales personnel
  • Ongoing contact with the clients is an integral part of the position, with travel estimated at 70-80%.
  • This position includes being a problem solving liaison between Equiscript operations and the client stakeholders through constant communication in-person, by phone, and through email.
  • This will be a client success focused position, with performance measured by program financial performance. However, this can only be achieved through integrity, operational excellence, and patient care focus.

Professional Qualities:

  • Experience in healthcare, particularly physician practice operations and/or health system operations
  • Professional demeanor with ability to quickly develop trust, anticipate problems, and diffuse concerns
  • Competency in presenting client financial documents and complex concepts
  • Detail orientation including a desire to maintain complete client eligibility and communication records
  • Strong communication skills with persons of all types, including the ability to genuinely display warmth and empathy
  • Ability to communicate the value of the program and the quality of operations performance
  • Positive presentation skills with the ability to influence people in both one-on-one and large group environments
  • Positive thinker with great motivation and ability to persevere
  • Ability to learn complex information and adapt to changing inputs
  • Flexibility to adjust to changing priorities and processes
  • Strong PC skills (MS Office or Google Apps, web based programs)
  • Willingness to travel up to 80%, including nights and possibly weekends
  • Willingness to be flexible with work hours

Preferred Experience:

  • Three to five years of healthcare industry experience required
  • Bachelor’s Degree required
  • Pharmacy knowledge is a plus
  • Salesforce or other CRM technology experience a plus

Physical Requirements:

  • Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting up to 25 pounds; requires normal range of vision and hearing with or without accommodations.

Additional Information:

  • Cleared Background Check Required
  • Valid driver license, clean motor vehicle record and ability to be insured by company insurance guidelines.

Employment Information:

  • Position Located in Cincinnati, OH or Columbus, OH
  • Benefits include health plan, dental, vision, paid time off
  • Flex time
  • Simple IRA with 3% match

Salesforce Developer

A Salesforce Developer has the ability to learn, analyze, and apply new technologies to help solve the challenges of the business. This person is responsible for developing in Apex, HTML, CSS, JavaScript, Visualforce and other technologies and has a strong understanding of relational databases. An ideal candidate combines a proven track record of individual learning and development as well as some knowledge of the healthcare market.

Key Responsibilities:

  • Responsible for designing, developing and implementing internal and client facing solutions on the Force.com platform
  • Work effectively individually and with members of their project team
  • Design and develop solutions in Apex, HTML, CSS, JavaScript and other technologies
  • Achieve Salesforce.com certification requirements as a developer and advanced developer
  • Ability to translate project requirements into detailed implementation plans

Professional Qualities:

  • Strong presentation and communication skills
  • One or more current Salesforce.com certifications and/or badges
  • An understanding of relational databases
  • Experience with web services
  • Experience with the Salesforce API
  • Healthcare industry experience

Preferred Experience:

  • B.S. degree in Computer Science, Software Engineering, MIS or equivalent
  • 2+ years of experience with software development projects
  • Application development experience with Apex, JavaScript, Java, C#, SQL or similar
  • Proficiency with APIs, — REST and SOAP-based web services (SOA)
  • Competency with Microsoft SQL Server, MYSQL, postgreSQL or Oracle

Physical Requirements:

  • Have the physical ability to work full-time in an office environment

Additional Information:

  • Cleared Background Check Required

Employment Information:

  • Position Located in North Charleston, SC
  • Benefits include health plan, dental, vision, disability
  • “Open” PTO policy, flex time
  • Retirement plan with 3% match

Inside Sales Manager

Equiscript is seeking a results-driven Inside Sales Manager to lead our inside sales team sales to successful completion of its goals. Our Inside Sales representatives contact and enroll qualified patients via outbound calling and order fulfillment for our home delivery pharmacy program. The successful candidate for this position will be an experienced salesperson and sales manager with knowledge of the healthcare industry.

This position will be responsible for hiring and training staff, developing effective sales strategies, working with Equiscript partner companies, and driving Salesforce workflow designs. This will be a metrics-driven position, with performance measured by patient enrollments, actual shipments, and business growth. These objectives can only be achieved through integrity, operational excellence, team motivation, and patient care focus. The Inside Sales Manager must be eager to use his or her skills in a way that serves our patients, and helps local communities.

Key Responsibilities:

  • Develop high-energy outbound calling sales culture that ensures client, patient & staff satisfaction.
  • Drive accurate and timely initial order fulfillment.
  • Hire and train inside sales representatives.
  • Provide regular and consistent coaching, feedback, and development to Inside Sales representatives.
  • Develop sales team members as professionals, building their ability to effectively deal with patients and business partners.
  • Continually improve sales processes.
  • Demonstrate a professional, personable demeanor in order to build team camaraderie and develop external business relationships.
  • Support customer care including follow-up calls to patients as needed or as escalated from the floor. Close sales escalated from the floor. Resolve patient concerns.
  • Document and communicate best practices.
  • Communicate policies & procedures to ensure consistency in our service delivery model.
  • Develop training programs and ongoing education systems as needed.
  • Review lost patients to identify areas of improvement.
  • Provide for adequate staff coverage of daily center operations based on call arrival patterns and outbound call success rates.
  • Work with Client Relationship Manager and Program Efficiency Specialist to ensure client satisfaction.
  • Maintain effective communication and working relationships with clients and pharmacy partners as needed to ensure patient satisfaction.
  • Utilize Salesforce.com workflows for call center personnel.
  • Monitor team performance to ensure that the sales goals and company objectives are exceeded.

Professional Qualities:

  • Professional demeanor
  • Excellent communication skills
  • Ability to drive sales performance and patient service standards
  • Experience leading a team in an inside sales environment
  • Innovative, optimistic thinker with great motivation and ability to adapt to change
  • Strong PC skills (PowerPoint, Excel, Word, web-based programs, Salesforce.com is a plus)
  • Willingness to work some nights and weekends
  • Willingness to travel, as needed, typically less than 10 percent

Preferred Experience:

  • Five years or more of experience in sales and sales management in the healthcare industry (experience limited solely to pharmaceutical sales will not be considered)
  • Bachelor’s Degree preferred
  • Salesforce.com experience a plus

Performance Metrics:

  • Minimum 16 ships of qualified new enrollments per month per sales agent
  • Minimum 5 enrollments per day per sales agent
  • Maintain 80 percent staffing level within your team
  • New patients shipped within an average of 21 days of enrollment
  • Enrolled patient retention greater than 97% per month
  • Averaged shipped patient value (formulary drugs) at or above the 6-month rolling average
  • Adequate staffing maintained to meet all client commitments as expressed in 340Blueprints – our client specific business plans.

Physical Requirements:

  • Ability to work in an office environment
  • Ability to Travel Occasionally

Additional Information

  • Cleared Background Check Required

Employment Information

    • Position Located in North Charleston, SC
    • Benefits include health plan, dental, vision, paid time off
    • Flex time
    • Simple IRA with 3% match
    • Salary with quarterly bonus

Patient Experience Specialist

Are you looking for a position in a growing company where you can work hard, be challenged, and enjoy a new and exciting avenue in the healthcare field? If so, Equiscript is looking for you! We are looking for professionals to fulfill the role of a Patient Experience Specialist.

Equiscript wants passionate people who enjoy coming to work and being part of a team. We are looking for candidates who are dedicated to bringing the best possible customer service to each of our patients.

As a Patient Experience Specialist, you will be under the supervision of your Manager and work alongside the sales team, health care provider clients, and our partner pharmacies to ensure that our patients get their prescriptions filled in a timely manner while receiving exceptional service.

Successful candidates for this position will handle customer service, monitor patient progress, communicate with multiple parties, handle medication fills and keep patients informed on the status of their prescriptions. Your work will involve research, resolving problems, using computerized systems to track and gather information, and speaking with patients over the phone. We are looking for detailed, personable, focused and passionate people! Does this sound like you?

Key Activities Include, but are not limited to:

      • Work as a team to achieve Equiscript’s Cause and Core Values, while providing customers with exceptional service.
      • Handling Inbound and Outbound Calls.
      • Monitoring patients and making sure that prescriptions are processed, filled and delivered prior to need-by dates.
      • Communicating to the patients over the phone about program updates and expectations.
      • Helping patients to understand the importance of medication adherence.
      • Updating and Maintaining patient information and inquiries in Salesforce.com.
      • Identify issues that need to resolved and take corrective action, and escalate when needed. Ensure that patients are happy with the service they are receiving.

Professional Qualities:

      • Excellent oral and written communication skills.
      • Attention to detail and accurate documentation in patient and client accounts.
      • Demonstrate patience and empathy when dealing with patients.
      • An understanding of medical terminology and medications. The Patient Experience Specialist will need to be able to pronounce drug names and explain information.
      • A detail-oriented, problem-solving multitasker, who is driven by deadlines and can work independently after training.
      • Aptitude for computers and the ability to work comfortably in a phone and computer-based environment.

Preferred Experience:

      • 2-3 years Medical Practice or Pharmacy Experience with Customer Service Skills. (Experienced CNAs, CMAs, LPNs, Pharmacy Technicians and Medical Assistants are encouraged to apply).
      • Practical Understanding of Medical Terminology and Medications.
      • Proficient in Microsoft Office, email, and internet use.
      • Saleforce.com experience and knowledge is a plus, but not required.
      • Bilingual English/Spanish is a Plus

Additional Information:

    • Have the physical ability to work full-time in a phone-based office environment
    • Cleared Background Check Required
    • Position Located in Charleston, SC
    • Benefits include health plan, dental, vision, disability and paid time off
    • Simple IRA with 3% match