Careers

Current Openings

 

Careers

We’re always looking for smart, forward-thinking problem solvers to join our team.  Through the use of our technology platform, and our patient-focused approach to service, we help non-profit hospitals and health centers  provide helpful home delivery pharmacy services and gain insight into their patients’ care.

Benefits:

  • Generous Health Benefits for Employees
  • Simple IRA w/ 3% full match for qualified full-time employees

To apply: Read Carefully!  We receive a lot of resumes and have a process for sorting through them.

To apply for an opening, please contact us in the following manner:

Step 1. Enter the position you are applying for in the subject line of the email.  If you are applying for a part-time position please also note this in the email subject by inserting the phrase “Part Time”  (ex. Patient Enrollment Representative Part Time)
Step 2. Paste your cover letter into the body of the email
Step 3. Attach your resume as a .pdf file to the email – be sure to include your name in the file name of the resume you attach (johnwdoeresume.pdf for example).

Step 4. Send the email with the attached resume to careers@equiscript.com

 

Patient Experience Specialist

Are you looking for a position in a growing company where you can work hard, be challenged, and enjoy a new and exciting avenue in the healthcare field? If so, Equiscript is looking for you! We are looking for professionals to fulfill the role of a Patient Experience Specialist.
Equiscript wants passionate people who enjoy coming to work and being part of a team. We are looking for candidates who are dedicated to bringing the best possible customer service to each of our patients.

As a Patient Experience Specialist, you will be under the supervision of your Manager and work alongside the sales team, health care provider clients, and our partner pharmacies to ensure that our patients get their prescriptions filled in a timely manner while receiving exceptional service.
Successful candidates for this position will handle customer service, monitor patient progress, communicate with multiple parties, handle medication fills and keep patients informed on the status of their prescriptions. Your work will involve research, resolving problems, using computerized systems to track and gather information, and speaking with patients over the phone. We are looking for detailed, personable, focused and passionate people! Does this sound like you?

Key Activities Include, but are not limited to:

  • Work as a team to achieve Equiscript’s Cause and Core Values, while providing customers with exceptional service.
  • Handling Inbound and Outbound Calls.
  • Monitoring patients and making sure that prescriptions are processed, filled and delivered prior to need-by dates.
  • Communicating to the patients over the phone about program updates and expectations.
  • Helping patients to understand the importance of medication adherence.
  • Updating and Maintaining patient information and inquiries in Salesforce.com.
  • Identify issues that need to resolved and take corrective action, and escalate when needed. Ensure that patients are happy with the service they are receiving.

Professional Qualities:

  • Excellent oral and written communication skills.
  • Attention to detail and accurate documentation in patient and client accounts.
  • Demonstrate patience and empathy when dealing with patients.
  • An understanding of medical terminology and medications. The Patient Experience Specialist will need to be able to pronounce drug names and explain information.
  • A detail-oriented, problem-solving multitasker, who is driven by deadlines and can work independently after training.
  • Aptitude for computers and the ability to work comfortably in a phone and computer-based environment.

Preferred Experience:

  • 2-3 years Medical Practice or Pharmacy Experience with Customer Service Skills. (Experienced CNAs, CMAs, LPNs, Pharmacy Technicians and Medical Assistants are encouraged to apply).
  • Practical Understanding of Medical Terminology and Medications.
  • Proficient in Microsoft Office, email, and internet use.
  • Saleforce.com experience and knowledge is a plus, but not required.

Additional Information:

  • Have the physical ability to work full-time in a phone-based office environment
  • Cleared Background Check Required
  • Position Located in Charleston, SC
  • Benefits include health plan, dental, vision, disability and paid time off
  • Simple IRA with 3% match

Patient Sales Professional (Inside Sales)

We are looking for smart, dynamic, outgoing sales closers who are passionate about reaching their goals. This is a position where you can reap the benefits of your hard work. We offer a base salary with a generous commission plan at a fast-paced, fun, growing company.

Inside Sales Professional
Working on behalf of our contracted health centers, Equiscript sales professionals call patients to enroll them in a home delivery pharmacy service.

This is an opportunity to make a nice income while working with warm leads, and ultimately helping make people’s lives better.

We are looking for people who thrive in an inside sales environment. This is more than reading a script. We are looking for:

  • Smart, professional people
  • Dynamic interaction with patients over the phone
  • People with the ability to strategize
  • People who are ambitious
  • People who want to make money, and are willing to work hard for it
  • People who care about patients, and want to ensure that our customers have a positive experience with our service.

If you have a winning record of performance, or if you are a bright, strategic sales newbie, we want to talk to you!

Key activities include:

  • Contacting patients to make them aware of, and enroll them in the home delivery pharmacy program.
  • Working with internal and external teams to ensure that patients are onboarded properly, and shipping as scheduled.
  • Communicating with patients when there are changes or additional information needed.
  • Managing your patients and leads strategically; the way you would handle your own business..

Professional Qualities:

  • Excellent relationship-building and sales skills.
  • Excellent oral and written communication skills.
  • Computer aptitude, with the ability to multi-task, using computer programs while on the phone.
  • Strategic approach to sales and account management.
  • Record of being goal-oriented and achieving objectives.
  • Engaging personality.
  • A desire to help people and empathy for their challenges.
  • Optimism– considers every new day a new opportunity.
  • Great attention to detail and follow through
  • Deadline driven.
  • Problem solver.
  • Ability to work independently after training.
  • Ability to think and adapt quickly.
  • Ability to turn a negative situation into a positive one.
  • Bilingual candidates fluent in Spanish are preferred.

Preferred Experience:

  • 2+ years of successful sales experience preferred
  • Knowledge of Salesforce.com CRM system preferred, but not required
  • Bilingual candidates fluent in Spanish are preferred.

Physical Requirements:

  • Ability to work full-time in a phone-based office environment.

Additional Information:

  • Cleared background check required.

Compensation:

  • Position offers a base salary with significant commission potential
  • Achievable targets with income potential in excess of $55,000+ per year
  • Simple IRA with 3% match
  • Benefits include health plan, dental, vision, paid time off

Employment Information

  • Position located in North Charleston, SC

 

Manager of Client Relations

The Client Relationship Manager will work under the direction of the Director of Client Relations to maintain successful home delivery pharmacy programs for our current hospitals and health centers. The Client Relationship Manager works to ensure program financial performance and positive relationships with our clients as well as their providers, office staff, program champions and site champions. The Client Relationship Manager builds relationships with members of the client’s team, who make or influence decisions, including senior executives. A successful Client Relationship Manager builds relationships based on trust, value and takes on the role of a trusted advisor for our clients.

Key activities include:

  • Developing detailed business analysis of each client’s program, including projecting the number of future enrollments in the program and the value of the program to clients based on eligible patients, enrollment capacity and success rates
  • Addressing client concerns, solving problems, and resolving outstanding prescription delays
  • Monitoring and reporting program financial and operational performance
  • Determining and communicating enrollment specifications, such as how to identify the program to patients and what forms to use for enrollments
  • Developing ad-hoc reports and analysis in Salesforce, Excel and other analysis software
  • Developing client requirements in collaboration with Equiscript Inside Sales personnel
  • Ensuring patient data and prescriber data is received, in collaboration with Equiscript information systems personnel
  • Collaborating with health center marketing departments on patient marketing materials and mailings, including development of mailing lists and management of campaigns in collaboration with Inside Sales personnel

Ongoing contact with the clients is an integral part of the position, with travel estimated at 70-80%.

This position includes being a problem solving liaison between Equiscript operations and the client stakeholders through constant communication in-person, by phone, and through email. This will be a client success focused position, with performance measured by program financial performance. However, this can only be achieved through integrity, operational excellence, and patient care focus.

Professional Qualities

The successful candidate will have:

  • Experience in healthcare, particularly physician practice operations and/or health system operations
  • Professional demeanor with ability to quickly develop trust, anticipate problems, and diffuse concerns
  • Competency in presenting client financial documents and complex concepts
  • Detail orientation including a desire to maintain complete client eligibility and communication records
  • Strong communication skills with persons of all types, including the ability to genuinely display warmth and empathy
  • Ability to communicate the value of the program and the quality of operations performance
  • Positive presentation skills with the ability to influence people in both one-on-one and large group environments
  • Positive thinker with great motivation and ability to persevere
  • Ability to learn complex information and adapt to changing inputs
  • Flexibility to adjust to changing priorities and processes
  • Strong PC skills (PowerPoint, Excel, Word, web based programs)
  • Willingness to travel up to 80%, including nights and possibly weekends
  • Willingness to be flexible with work hours

Preferred Experience

  • Three to five years of healthcare industry experience required
  • Bachelor’s Degree required
  • Pharmacy knowledge is a plus
  • Salesforce or other CRM technology experience a plus


Employment Information

  • This is a full-time position
  • No relocation assistance is available
  • Position located in Charleston, SC
  • Healthcare benefits
  • Simple IRA with 3% match

 

Account Development Representative

Equiscript is seeking a results-driven Account Development Representative to develop and win new business in our Client Sales department. Our Account Development Representatives prospect, negotiate, and close corporate agreements with our hospital and health center partners.

The successful candidate for this position will be a professional salesperson with experience selling to C-level executives and knowledge of the healthcare industry. This is an inside sales position with limited (10-20%) travel.Leads for our client sales department come from registrations in the 340B program, so you will be calling on qualified entities, though your initial contact will be predominantly through cold calls, following up on marketing materials, or meeting at industry events and trade shows.

We are looking for a hunter who can start with a large list of prospects and strategically develop a pipeline of potential business that results in new signed agreements and the implementation of new clients. You must be outgoing, confident, upbeat and strategic.

Essential Functions

  • Initiate contact with new leads.
  • Spend a good portion of your time prospecting and initiating contact via phone and email.
  • Conduct strong sales presentations via phone call, webinar, and in person.
  • Strategically manage your territory and leads for maximum results.
  • Document all activity using our CRM, Salesforce.com.
  • Incorporate strategy to move sales prospects through the pipeline.
  • Coordinate the negotiation and adoption of client and pharmacy agreements.
  • Continually improve sales processes.
  • Work as a member of our Client Sales Team, contributing ideas and best practices to help the team learn and grow.
  • Represent the company at industry trade shows.
  • Build a network of prospects and business colleagues that will expand our company’s reach and resources.
  • Demonstrate a professional, personable demeanor in order to build team camaraderie and develop external business relationships.

Professional Qualities

  • Professional demeanor
  • Positive, can-do approach to sales
  • Strategic
  • Skilled communicator
  • Strong PC skills (Gmail, Google Apps, web-based programs, Salesforce.com experience strongly preferred)
  • Willingness to work some nights and weekends
  • Willingness to travel, as needed– typically 10-25% overnight travel

Required Experience and Training

  • One or more year of sales experience
  • Experience selling to C-level executives preferred
  • Healthcare experience preferred, but not required
  • Strong sales presentation skills
  • Bachelor’s Degree preferred
  • Salesforce.com proficiency preferred

Employment Information

  • Salary with commission
  • Position will be based in our Charleston, SC office

Performance Metrics

  • Commission for this position is based on the number of clients signed during quarterly enrollment periods, with another portion earned when new clients are implemented.